Keeping our staff and customers safe is our biggest priority so our delivery times are a little longer than usual. Waiting for a delivery? Double check your expected delivery date under ‘My Orders’ before getting in touch. Please bear in mind this date is an estimate and some deliveries may take longer – we're working hard to get your order to you as quickly as possible.
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.
You'll be able to follow your order if it's been sent with a trackable service. To check this, all you need to do is log into My Account and go to My orders. If there is a Track order button, just click the link and you'll be able to follow your parcel. If the status shows Shipped, your order has been sent with your local postal service and isn't trackable. Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven't received your order, contact our Customer Care Team who can help you further.
In most cases, any customs or import duties are charged once the parcel reaches its destination country. The exception to this is for parcels being sent to Brazil, India, Israel, New Zealand, Malaysia and Thailand on our Standard Delivery service.
Will I be charged handling fees or taxes?
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
How will I be charged for customs and import charges?
RUMAH MODE has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Someone should be home when your parcel is due to be delivered as we may need a signature. However, don't worry if this isn't possible as our delivery partner usually tries to deliver more than once.
Alternatively they'll leave a card confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.
If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.